In today's fast-paced digital landscape, customer experience (CX) is vital for success. As businesses strive to meet the evolving expectations of consumers, artificial intelligence (AI) plays an essential role in reshaping CX strategies. In this blog post, we explore the top five trends in CX and AI that are transforming customer interactions, increasing satisfaction, and boosting loyalty.

As artificial intelligence (AI) becomes increasingly integral to business operations, a new challenge has emerged: Shadow AI. This phenomenon, where employees adopt AI tools without formal approval or oversight, poses significant risks to organizational security and compliance. For security professionals, understanding and managing Shadow AI is critical to protecting sensitive data and ensuring regulatory adherence.